2026-09-09 - Public Services Committee
Summary
Written from auto-captions with no speaker labels; the recording starts partway into the meeting (the call to order and minutes are missing) and ends as the next recording is being set up. A longtime volunteer caretaker of a cemetery (captioned Mr. Walker) pleaded for action on flooding where a creek behind the cemetery runs through a 36-inch pipe: graves in the section historically used for Black burials have washed out, new houses have flooded, and he urged the city to open ("daylight") the pipe. Staff said the creek is not in a mapped flood plain, the pipe is on private land (a daycare, a parking lot and two residential lots), opening it would mean buying the property, and it would be up to council to direct staff to investigate; the committee thanked him and took no action (Cemetery Creek Flooding). The sewer asset study presentation by consultant Withers Ravenel was set for the briefing, with a resolution accepting the results and confirming the $400,000 AIA grant was spent correctly; the committee moved it to briefing with presentation and action (Sewer Asset Inventory and Assessment Grant). Staff then described a North Carolina Rural Water Association and HomeServe (captioned "Surf" or "Serline") offer of optional line-repair insurance, plus a high-water-bill program that would cost the city about $140,000 against write-offs of $80,000 and $60,000 in the last two years; members said they were not interested, citing the city's endorsement risk, and staff will tell the company so (HomeServe Utility Line Insurance Program). The meeting then adjourned.
Source: auto-caption transcript of the YouTube upload of the September 9, 2026 Public Services Committee, which begins mid-meeting.
Issues discussed: Cemetery Creek Flooding, Sewer Asset Inventory and Assessment Grant, HomeServe Utility Line Insurance Program
Transcript
These are auto-generated YouTube captions with no speaker labels, so names and numbers are likely misheard. The recording begins partway through the meeting.
Transcript
00:00the cemetery and the people are there.
00:04Lord, it's not for me, I pray, for
00:06what's best for the city and the
00:08cemetery. Lord, I ask for your guidance
00:11to be here with these people today that
00:14I'm not here for no other reason, for
00:16better of the cemetery. And that Jesus
00:18name I pray. Amen.
00:23What I come for
00:27is the creek down there
00:31overflow.
00:34>> I thought the thing I know lick it or
00:37what?
00:40I I come AC the creek is overflowed
00:43on many many occasion
00:48and I'm going to tell you this right off
00:49the bat. Black people more or less
00:52raised me. My dad was a doctor, my
00:55granddad was a doctor, and it was always
00:56black people in in the house and they
00:59raised me.
01:03And that's the reason I love that
01:05section C. It don't stand for colored
01:07either.
01:09These people that raised me and took
01:11care of me and wipe my hand in and
01:14taught me about Jesus.
01:19caution to love those people.
01:23I was fortunate to be raised by black
01:26people
01:27because daddy was a doctor, daddy,
01:30granddaddy was doctor's always servants
01:32there
01:34and here one of them died
01:36and buried down there next to the creek
01:39and you go down there and they they
01:42washed away.
01:44My purpose to being here is
01:47[clears throat]
01:48that creek is not big enough.
01:53They built three new houses
01:57on the creek. They have already flooded.
02:04There's a 36 inch pipe
02:08carrying
02:11thousands of square feet.
02:15And it's been like that for years and
02:16years. And nobody apparently has stood
02:19up
02:21and say, "Look, we got to do something.
02:26I'm not asking you. I'm begging you."
02:30I talked to Morgan back there. He know
02:32pipe. I was thinking about pipe.
02:36I look I went to hydro conduit and price
02:38pipe. It's astronomical.
02:42So, I would say
02:45there's a 36 inch pipe in there now and
02:48it crosses off the city property,
02:51but the pipe goes across those folks
02:55and it's underground.
02:57Morgan suggest
03:01daylight it.
03:04In other words,
03:06the pipe is there. either take it out or
03:09go beside of it and cut a ditch down
03:10through there. I know it them people
03:12ain't gonna like it, but I don't like
03:14people flooding
03:17going down the creek.
03:20And nobody took a stand as I know of.
03:22I've been I worked in that thing in that
03:24cemetery
03:28for 20ome years for nothing.
03:33I don't give myself any credit. I don't
03:35take any credit. We've had some fine
03:37city managers that stuck with me and it
03:39still is
03:42and their hands are tied.
03:45But what I what I would ask
03:48to go there and tell them land owners to
03:51take that pipe because if it runs
03:57$217.50
03:59for 48 inch pipe per foot.
04:03Well, I it take a it take too much money
04:06to pipe it. I mean, I wouldn't
04:09I I don't even believe we're gonna get a
04:11grant or nothing like that.
04:14Take that pipe out and go down through
04:16there and if they want their own
04:17property pipe, they could pay for it,
04:21you know.
04:22But it's flooding.
04:26There was a gentleman worked for the
04:28city. I know his name. I ain't going to
04:30tell it.
04:32He would go down to that pipe after
04:34rains and take the bones and the skulls
04:38out of that pipe because it was stopped
04:40up. It was just a 36-inch pipe as a
04:4236-inch pipe there and nobody has done
04:44anything in all these years. I lay my
04:47life on the line for that place. I
04:49worked long hours
04:53and I know once some people say when
04:56they're there the the dead goodbye and
04:59they never come back. all come in for
05:01funerals and never come back. They don't
05:04turn one hand to help anything in that
05:06cemetery.
05:08And I'm a little bit fanatic about the
05:10cemetery. I don't expect for y'all to
05:11love it like I love it.
05:15But my mama, my daddy, my grandson,
05:19my grandparents and all are right there
05:23on dry land.
05:25And I don't want to be racial or nothing
05:27about that, but they call that the black
05:29side over there. And they went down in
05:31there and they washed down the creek. It
05:35ain't right. We got to catch up times
05:38and make it right. And the only way to
05:41do it is go down there. You could put a
05:44big pipe, but when I come up, there's a
05:47lot of millionaires around and just
05:48happy.
05:50But I guess they're all gone.
05:53But we can cut. We could cut I think
05:56legally daylight it and if the people
06:00wanted a pipe they'd have to put like a
06:01five inch pipe five excuse me five feet
06:06in diameter
06:09to let that water out there.
06:15Maybe I'm a little fanatical about it
06:17but I love that cemetery. I love the
06:19people there. I love all of them from
06:21one end to the other.
06:24And if we could go in there
06:28and cut a daylight that pipe all the way
06:30down through there, it might it may take
06:3310 years to get it done. I don't know.
06:37But I would like something to happen. I
06:40mean, I know y'all's hands are tied. I
06:42know that. I know there's no good
06:45answer.
06:47But once if we can get the wheels
06:49turning a little bit along,
06:53you know
06:56and and
06:59when I come up there's millionaires all
07:01around me.
07:03went to Memorial Methodist Church set
07:05sat right beside of them as a boy
07:08and a lot of things that they people had
07:11you know business was good furniture
07:13factories were splurging and there was
07:16money but I don't know where the money
07:18is now
07:20but if we could if we could we got to do
07:22something
07:24this man went down there and picked the
07:26bones and the skulls out of that 36 inch
07:28pipe so the water could go through
07:31there.
07:33He told me himself and I won't mention
07:36his name, but it ain't right for this to
07:40occur over and over and over.
07:43>> Mike, what are our options here?
07:45>> What can we do?
07:49>> So, the the creek itself is not a
07:53designated flood plane.
07:56The creek itself is not a designated
07:58flood plane. Does not fall within the
08:00100year flood plane.
08:02So the so the flooding is yes flooding
08:07occurs but it's not under jurisdictional
08:11rules as far as daylighting this the map
08:16that I that I'm showing on the on the on
08:19your monitor.
08:21There's two easements that run across
08:23this property. One of them is a sanitary
08:25sewer ement and then the one that's to
08:27the left is the storm water
08:31and that's where the pipe is generally
08:33under. If you were
08:37while daylighting a creek is the
08:40preferred way of handling
08:43streams nowadays.
08:45you would be taking private land and
08:49having to pay for that private land
08:52to open that up. You're talking about
08:54potentially impacting the building.
08:57Definitely their parking lot and then
09:00you still got two residential lots to
09:02the north that you would also have to
09:05address because just daylighting it to
09:07the edge of the property doesn't you
09:09know still causes a flood potential
09:12issue. So
09:15you you have authorities, but you
09:18basically be creating a taking. So you'd
09:20have to purchase that that property.
09:23>> Is the EPA the one that designate who
09:26can do what?
09:26>> It's not it's not EPA. It's FEMA.
09:31Doesn't EPA control all waterways?
09:33>> EPA. No,
09:35>> they thought it was EPA.
09:36>> No, the environmental protection.
09:39>> No, it's the core of engineers
09:41>> that that Naviga
09:48publishes the flood plane maps. It's not
09:52>> Yeah, it's department of water quality
09:54in North Carolina.
09:56>> So, it's North Carolina
10:01all
10:09>> right. That's the core of engineers.
10:12Yeah, core of engineers is the ones that
10:15oversee navigable water. And what what
10:18happened during the Obama years is a lot
10:22of land that is
10:24that or a lot of waterways that were
10:27small were they were I can't remember
10:31the final outcome of it. I know it was a
10:32big issue
10:34>> um where wetlands and things of that
10:36nature were getting classified as as
10:39control or at least under designation
10:42control. In this particular case, this
10:45creek does not have any u it's not
10:48within flood plane jurisdictional
10:49boundaries. So
10:51>> we don't and we don't own the property
10:52except for that little piece that's now
10:54part of the the current street property
10:57and then of course what runs across the
10:58cemetery property.
11:01all the rest of it.
11:02>> Is there anything we can do on the part
11:04that we do?
11:06>> I mean, I guess you
11:10I mean, you could daylight another 10 ft
11:14of it, but that's not going to change.
11:19>> Well, not without agreements. And in
11:22this particular case, you're tearing up.
11:25And this is a daycare, so you know, the
11:29the kids are playing on top of
11:31right now on top of that storm water if
11:34you daylight it they're going to be in
11:37the water um and you're going right
11:39through a parking lot you're getting
11:41close to building foundations exactly
11:44how you would want there
11:46so I just don't again if you want to
11:49spend a lot of money to to
11:52purchase the property
11:55>> but you know that's
11:59there's not much
12:09So where where we stand now, Mike?
12:13>> I mean, I just wanted to be heard. Well,
12:16council is
12:18it's their decision as to whether they
12:21want to pay the money that it would cost
12:23to daylight that creek, which would be
12:26buying that property because that
12:29property is being used as a daycare
12:31right now.
12:34Even if they were okay with the idea of
12:36opening that up, it's they'd have to be
12:40paid,
12:42>> you know, because you're taking their
12:43property. [snorts]
12:45And then you're also dealing with the
12:47cost of all the daylighting.
12:50So, I mean, it's up to council, but
12:53council would have to direct staff to to
12:56investigate buying that property.
13:04>> Yeah. You're going right through their
13:06playground. You're going right through
13:07their parking lot.
13:08How would they get to their building
13:12if we daylighted that?
13:14>> Put about a 5 in pipe with them bridge
13:17over it.
13:19>> Then you have flooding right at the
13:20point.
13:21>> 5 in pipe to probably take care of
13:24>> 5 in pipe.
13:25>> I think five. See it when it does it
13:28builds up. But if you got it, it never
13:31gets a chance to build up is what it
13:34does. It comes down through there.
13:38if it's get on out,
13:41>> but it's a daycare and if your concern
13:43is kids getting down in a creek and
13:47getting potentially flooded, you're
13:50you're opening up a a creek in a
13:53daycare.
13:55>> They couldn't they couldn't use it as
13:57the daycare anymore or they'd have to
13:59put up a fence.
14:00>> Yep.
14:06do whatever they got to do. I mean, you
14:08know,
14:17>> they won't
14:17>> they won't.
14:18>> I mean, we're it's our water. We're the
14:21watershed. You know, we we would have to
14:25utilize our funds from our storm water
14:30uh accounts like We have in other
14:33places, Albertson Road is a case that's
14:36using storm water funds to go in there
14:39and
14:41get easements andor property purchase.
14:46Then we pay for removing that pipe and
14:49doing all the restoration work necessary
14:51to open that up as a creek. And you're
14:54talking about two other houses
14:57at the north end of that, too, because
14:59those that creek runs under all the way
15:01to
15:02And then after Leonard, I think it's
15:04still in a pipe till it opens up into an
15:07open channel.
15:09>> That's correct, Michael. And the main
15:11difference between Road and
15:15this project, excuse me, the main
15:17difference between Auburn Road and this
15:18project is Auburn Road is on right away,
15:23public right away.
15:25>> Yeah.
15:27>> Yeah.
15:28>> Yeah. That's what I would caution you
15:30on. The opposition road is a public
15:32rightway.
15:33>> Darl, is there anything that we can do
15:34or you might notice on our side that we
15:36own that would help mitigate the
15:38flooding?
15:41>> The No, the the creek running from
15:43[clears throat] that Mr. Walker speaking
15:45about along the backside cemetery is
15:46already daylighted. Uh there has been a
15:49head wall put in there. There has been
15:51some 60inch pipe put in there.
15:53>> Oh yeah, about walking
15:55>> in a couple different areas. Uh but as
15:57far as the creek all the way from East
15:58Guilford Street to the point he's
15:59talking about is already daylighted
16:01open.
16:02>> It backs up in them houses.
16:04>> Thank you.
16:05>> Now, but it don't get in the house. It
16:07just gets up to them.
16:13>> I know this ain't going to happen
16:14overnight,
16:16but if we can start something,
16:20even if it's a piggy bank, start
16:22something. So, so I showed you on that
16:25pipe for reason.
16:30>> Reason I showed you this pipe.
16:34If a this water
16:38it gets up above this pipe all the way
16:40into this fence
16:43and if a child's down there,
16:46money can't pay for it. It would drown.
16:50And if they even find a child,
16:54I want some kind of Mike talk about
16:58stop. It will stop up. What you know, we
17:00can't put nothing that will stop up and
17:02I understand that.
17:04But something could be there some may
17:09where a child
17:11when this water gets plum up way up in
17:14here. If a child's down there, he's gone
17:17and it's over 200 feet
17:20before there's the catch bins because I
17:22went up and down the street with
17:23flashlight looking all in them.
17:25>> I want to make sure I understand. We
17:26would have that's on the private side.
17:29We would essentially have to buy that
17:32land or have something
17:36>> we can't take we can't take their land
17:39without compensation. So even if they
17:43agreed to daylight. You're basically
17:46closing
17:53the property owners that are that are
17:56houses,
17:59they could put fences up. I mean, we
18:01have a fence around the cemetery. So,
18:04they can put fences up on their property
18:06and keep children out of it. Um, you
18:10know, but it's it's like storm drain
18:14anywhere else in the city. There's
18:16there's not we don't put grates on top
18:19of storm drains because then you're just
18:22creating more chance of flooding when it
18:25gets stopped up.
18:26>> So, I mean,
18:29there's no there's no solution that I
18:32know of that doesn't cost a whole lot of
18:33money and requirements to address that
18:37property.
18:43Yeah.
18:43>> Thank you, sir.
18:46>> Well, y'all heard it now.
18:49And if it been easy, Mike would have
18:51done fixed it.
18:53[laughter]
18:55>> That's true.
18:56>> Well, I appreciate your time, but I love
18:58that cemetery and the people's buried
18:59there.
19:01And
19:03I figure if I start now, I may be old
19:06when it's solution take place. I don't
19:09know.
19:10>> But we got to start somewhere.
19:14Thank you for your time, sir.
19:16>> Ma'am,
19:16>> thank you for your time.
19:18>> Thank you.
19:19>> Thank you.
19:20>> Oh, thank you. Thank you. Thank you.
19:22[snorts]
19:24>> Presentation of results
19:27AIA grant project.
19:34>> Thank you.
19:35>> Thank you.
19:47Hello. Thank you. Good. Good. Okay. I am
19:50not technically doing the presentation
19:53of the results. That is going to be done
19:55at briefing by representative from uh
19:58Withers Rabinel, the company that
20:00performed the sewer AIA. Um, but what
20:03I'm bringing to you is the resolution
20:05and well, it's both in support of the
20:08the results of the sewer IIA. They what
20:11they did was revise the city's CIP and
20:14included it. They created five
20:16additional projects determined from from
20:18the information they gathered and and
20:20the examinations they did of this order
20:22system. and they als they are including
20:26the updated CIP in u an asset management
20:30plan that they've created. Um and I
20:34apologize I had not gotten a copy of
20:36that to you all. I'll try to get a soft
20:39copy out into the uh briefing folder
20:44because it is a large document.
20:47But that way you all have a chance to
20:49look at it before the presentation. But
20:51but the resolution essentially is that
20:55that the city accepts the results,
20:56supports the results of the the
20:58engineers findings and uh that the money
21:02the $400,000 that grant that performed
21:05this work was done uh was spent
21:08correctly.
21:10>> Yep.
21:13>> Um
21:15yes, I guess that would be good.
21:19Yeah. Go ahead and move to briefing with
21:21presentation and action.
21:23>> I'll go ahead and make a motion that
21:25presentation and action.
21:31>> Okay. Thank you.
21:36>> Next order discuss.
21:44[snorts]
21:46Uh, so I'm not sure how many people have
21:48been contacted by the North Carolina
21:50Rural Water Association. Um, I know that
21:53the mayor has. I'm not sure who else may
21:55have received emails and letters. Um and
22:00uh but what
22:02is
22:04North Carolina Rural Water Association
22:06uh has teamed up with a company called
22:10uh Serline uh or Home Serve, I'm sorry,
22:13that offers different programs that are
22:17essentially insurance programs.
22:19>> It says Ser
22:21Yeah. The the name of the company is
22:23Home Serve. The name of the product is
22:25Surf.
22:26>> Um So uh the what they offer are two
22:31different programs
22:33to to be made available. The first
22:36program is an insurance program for the
22:39individual homeowner
22:42and they can establish
22:45a agreement for that insurance
22:48and there are three different levels of
22:50it depending on what someone wants to
22:52purchase.
22:54The first one is lines that are from the
22:58meter to the structure. So, what's in
23:02your front yard most likely? Um, and
23:06they offer an insurance program that
23:08would cover that up to $12,000 if it
23:12were to break. Um, that is something
23:16that's not necessarily covered by home
23:18insurance.
23:20This would be an additional service on
23:22top of your home homeowners insurance.
23:25Um,
23:26is
23:28uh where a place where water lines break
23:31a lot obviously is that that private
23:34side the same then they have a second
23:37program that is the sewer side that when
23:40it leaves your home till it gets to the
23:42the public sewer line which is also a
23:46$12,000 coverage uh that would be
23:49available to the individual homeowner.
23:52And then they also have a third one
23:54which is for the pipes inside the
23:56building uh inside the the home, which
24:00is a max of $3,000.
24:04We would not have anything really to do
24:06with that program other than the fact
24:09we'd be lending our name and lending
24:12them our customer base, although they
24:15can also get the customer base through
24:16other means. That would allow for an
24:20individual to choose to buy the
24:22insurance. This is an optional insurance
24:25uh but it would come to the customer
24:27[cough]
24:29with our endorsement essentially that
24:31that the city of Thomasville has gone
24:34into partnership with this organization.
24:36>> How's the staff feel about that?
24:38>> Um
24:40the the
24:44I am not generally in favor of of things
24:48where we have to do This is a case where
24:53we don't really have to do it. Meaning
24:55that we don't have our fingers are not
24:57on it other than just lending our name
24:59to it. Um the uh
25:03if they get the database of names from
25:05another source, what advantages is it
25:08for the city?
25:08>> It it's it's they want they want our
25:11endorsement. They want us they want to
25:13be able to use
25:14>> what do we get?
25:15>> What do Okay, so what do we get? I'm
25:17glad you asked that. what we potentially
25:19get if we there's two different
25:23contracts that we could sign with them.
25:26One of them is that we participate in
25:29revenue sharing.
25:31So the individual buys this insurance
25:36and we would get a small
25:39portion of that brought sent back to us
25:41as revenue. So if there were
25:46I think it's around 50 cents per unit.
25:49So per sale of this, we would receive
25:53that as revenue.
25:55So that's what we would get back. What
25:57jurisdictions that have this program
26:00have been doing is that revenue is is
26:04not earmarked. So you could either
26:06earmark it for certain things. Um some
26:09places set up water sewer uh charity
26:13accounts basically where um you know
26:17money to CCM or Fair Family Partnership
26:19or whatever to pay utility bills for
26:22individuals um is what a lot of
26:24organizations do. Uh or it can just be
26:27general revenue money or it could go to,
26:30you know, water sewer projects.
26:32>> Account we're not talking about money.
26:34>> Well, yeah. I mean, it all depends on
26:37how many would sign up for it. Um the
26:41So, that's where Now, if we chose not to
26:43do that and participate in that, then
26:46they would the price of the insurance to
26:48the to the end user. So the customer
26:51would get a discount rate from what
26:54they're showing.
26:55>> Do they differentiate between if they
26:58put our name on it?
27:01Well, if they go bankrupt, whatever city
27:04is going to cover this,
27:06they may the customer may consider that,
27:09but that's not
27:10>> that's my fear. They're going to think
27:11that we're back.
27:14>> Yeah, I I agree. I It's not it's not a
27:18you know there are
27:21the one of the concerns that staff has
27:23also is that people will think it's a
27:25scam
27:26>> you know I mean because this company can
27:29send you this stuff now you know
27:34>> yeah so so it's not it's not uncommon
27:38for this they just seem to have a a lock
27:42on home insurance these types of the gas
27:45company does basically
27:46>> right they do they do a similar thing
27:48I've gotten those in the mail um the uh
27:52so that that's the first program it's
27:54the individual customer benefiting to
27:58buy that insurance we're not involved if
28:00it breaks they call serve line they send
28:03a plumber out they fix it we don't have
28:05anything
28:06the other program is what they call
28:08their high water bill program um this is
28:11where we get in bed a little
28:14more. And what what happens is
28:19essentially we and again there's two
28:22options here. We can either make it so
28:24the customer purchases this insurance or
28:29the city could essentially buy the
28:31insurance for all of our customers
28:35and and pay the the monthly rate for all
28:38of our residential customers and build
28:41it into our rate structure. And the way
28:43this would work is if someone has a high
28:47water bill,
28:49we would choose a rate cover amount. So
28:52be $500, $1,000, $1,200 that we would
28:57say that we will pay up to that amount.
29:00We being the insurance company will pay
29:02up to that amount. Someone gets a high
29:04water bill,
29:06uh, for whatever reason, there's a leak.
29:10Once they show proof of repair of the
29:13leak to this company,
29:17then
29:19that company would contact us. We'd let
29:22the know what the average 12 month rate
29:25is for that user for water um or sewer.
29:29And then the customer would only have to
29:32pay the average. Everything between the
29:34average up to the bill and or the max
29:38$500 or $1,000 or $1,200. The company
29:42would pay that. That money comes to us.
29:46So, it's really an insurance company
29:48because we we write off those those
29:51sewer charges. When people repair
29:53something and can show proof of repair,
29:56our policy is that we write off a
29:58portion of the sewer uh that we would
30:01have charged them. Um, so it actually
30:04acts as an insurance pro policy for us
30:06because we're getting that money. It
30:08doesn't get sent to the customer who
30:09they can go spend on wherever they want.
30:12They only have to pay their average
30:14rate.
30:15then we would get the rest of the funds.
30:19However, uh doing the math,
30:23just a rough estimates of things, it
30:26would cost us about $140,000
30:29to be in that program. And our write
30:32offs the last two years were $80,000 and
30:36$60,000.
30:37So, the customer does well because
30:39they've gotten their monies wiped out,
30:43but we would
30:45because um we won't be spending to do
30:48it. So,
30:51>> okay. Well, I I felt like even though
30:54this was not something that I was
30:56deeply, you really think we should do, I
30:59felt like I because I knew that they
31:02were sending out and contacting
31:03everyone, I wanted to give you a chance
31:05to see it, hear it, and and give your
31:08feedback. If you were interested in it,
31:10then we would dive deeper into it.
31:13get all the peculiars worked out. But if
31:15you're not interested in either one of
31:17these programs, then it's easy for me to
31:19tell them that you don't have to do
31:20anything.
31:21>> Not interested in this one. But I really
31:23do appreciate this approach that you
31:24took with letting us know about as we in
31:27this budget season that we're in. It's
31:29going to take us to be a little more
31:30creative about how we're making up that
31:32shortfall. So I like this one, but I
31:34love you keep us in the loop.
31:37Well, I they've been pestering me, so
31:40it's I'll be able to tell them
31:45I've done my job.
31:46>> All right, moving on. Is there any
31:48additionates?
31:49>> No,
31:52second.
32:00>> We're getting there.
32:17They're both yours, right? Are you the
32:20deputy or
32:22>> vice chair?
32:25>> Which one do you want to do?
32:37>> One second.
33:03Need a minute or two to get switched
33:05over.