2026-09-09 - Public Services Committee

Summary

Written from auto-captions with no speaker labels; the recording starts partway into the meeting (the call to order and minutes are missing) and ends as the next recording is being set up. A longtime volunteer caretaker of a cemetery (captioned Mr. Walker) pleaded for action on flooding where a creek behind the cemetery runs through a 36-inch pipe: graves in the section historically used for Black burials have washed out, new houses have flooded, and he urged the city to open ("daylight") the pipe. Staff said the creek is not in a mapped flood plain, the pipe is on private land (a daycare, a parking lot and two residential lots), opening it would mean buying the property, and it would be up to council to direct staff to investigate; the committee thanked him and took no action (Cemetery Creek Flooding). The sewer asset study presentation by consultant Withers Ravenel was set for the briefing, with a resolution accepting the results and confirming the $400,000 AIA grant was spent correctly; the committee moved it to briefing with presentation and action (Sewer Asset Inventory and Assessment Grant). Staff then described a North Carolina Rural Water Association and HomeServe (captioned "Surf" or "Serline") offer of optional line-repair insurance, plus a high-water-bill program that would cost the city about $140,000 against write-offs of $80,000 and $60,000 in the last two years; members said they were not interested, citing the city's endorsement risk, and staff will tell the company so (HomeServe Utility Line Insurance Program). The meeting then adjourned.

Source: auto-caption transcript of the YouTube upload of the September 9, 2026 Public Services Committee, which begins mid-meeting.

Issues discussed: Cemetery Creek Flooding, Sewer Asset Inventory and Assessment Grant, HomeServe Utility Line Insurance Program

Transcript

These are auto-generated YouTube captions with no speaker labels, so names and numbers are likely misheard. The recording begins partway through the meeting.

Transcript

00:00the cemetery and the people are there.

00:04Lord, it's not for me, I pray, for

00:06what's best for the city and the

00:08cemetery. Lord, I ask for your guidance

00:11to be here with these people today that

00:14I'm not here for no other reason, for

00:16better of the cemetery. And that Jesus

00:18name I pray. Amen.

00:23What I come for

00:27is the creek down there

00:31overflow.

00:34>> I thought the thing I know lick it or

00:37what?

00:40I I come AC the creek is overflowed

00:43on many many occasion

00:48and I'm going to tell you this right off

00:49the bat. Black people more or less

00:52raised me. My dad was a doctor, my

00:55granddad was a doctor, and it was always

00:56black people in in the house and they

00:59raised me.

01:03And that's the reason I love that

01:05section C. It don't stand for colored

01:07either.

01:09These people that raised me and took

01:11care of me and wipe my hand in and

01:14taught me about Jesus.

01:19caution to love those people.

01:23I was fortunate to be raised by black

01:26people

01:27because daddy was a doctor, daddy,

01:30granddaddy was doctor's always servants

01:32there

01:34and here one of them died

01:36and buried down there next to the creek

01:39and you go down there and they they

01:42washed away.

01:44My purpose to being here is

01:47[clears throat]

01:48that creek is not big enough.

01:53They built three new houses

01:57on the creek. They have already flooded.

02:04There's a 36 inch pipe

02:08carrying

02:11thousands of square feet.

02:15And it's been like that for years and

02:16years. And nobody apparently has stood

02:19up

02:21and say, "Look, we got to do something.

02:26I'm not asking you. I'm begging you."

02:30I talked to Morgan back there. He know

02:32pipe. I was thinking about pipe.

02:36I look I went to hydro conduit and price

02:38pipe. It's astronomical.

02:42So, I would say

02:45there's a 36 inch pipe in there now and

02:48it crosses off the city property,

02:51but the pipe goes across those folks

02:55and it's underground.

02:57Morgan suggest

03:01daylight it.

03:04In other words,

03:06the pipe is there. either take it out or

03:09go beside of it and cut a ditch down

03:10through there. I know it them people

03:12ain't gonna like it, but I don't like

03:14people flooding

03:17going down the creek.

03:20And nobody took a stand as I know of.

03:22I've been I worked in that thing in that

03:24cemetery

03:28for 20ome years for nothing.

03:33I don't give myself any credit. I don't

03:35take any credit. We've had some fine

03:37city managers that stuck with me and it

03:39still is

03:42and their hands are tied.

03:45But what I what I would ask

03:48to go there and tell them land owners to

03:51take that pipe because if it runs

03:57$217.50

03:59for 48 inch pipe per foot.

04:03Well, I it take a it take too much money

04:06to pipe it. I mean, I wouldn't

04:09I I don't even believe we're gonna get a

04:11grant or nothing like that.

04:14Take that pipe out and go down through

04:16there and if they want their own

04:17property pipe, they could pay for it,

04:21you know.

04:22But it's flooding.

04:26There was a gentleman worked for the

04:28city. I know his name. I ain't going to

04:30tell it.

04:32He would go down to that pipe after

04:34rains and take the bones and the skulls

04:38out of that pipe because it was stopped

04:40up. It was just a 36-inch pipe as a

04:4236-inch pipe there and nobody has done

04:44anything in all these years. I lay my

04:47life on the line for that place. I

04:49worked long hours

04:53and I know once some people say when

04:56they're there the the dead goodbye and

04:59they never come back. all come in for

05:01funerals and never come back. They don't

05:04turn one hand to help anything in that

05:06cemetery.

05:08And I'm a little bit fanatic about the

05:10cemetery. I don't expect for y'all to

05:11love it like I love it.

05:15But my mama, my daddy, my grandson,

05:19my grandparents and all are right there

05:23on dry land.

05:25And I don't want to be racial or nothing

05:27about that, but they call that the black

05:29side over there. And they went down in

05:31there and they washed down the creek. It

05:35ain't right. We got to catch up times

05:38and make it right. And the only way to

05:41do it is go down there. You could put a

05:44big pipe, but when I come up, there's a

05:47lot of millionaires around and just

05:48happy.

05:50But I guess they're all gone.

05:53But we can cut. We could cut I think

05:56legally daylight it and if the people

06:00wanted a pipe they'd have to put like a

06:01five inch pipe five excuse me five feet

06:06in diameter

06:09to let that water out there.

06:15Maybe I'm a little fanatical about it

06:17but I love that cemetery. I love the

06:19people there. I love all of them from

06:21one end to the other.

06:24And if we could go in there

06:28and cut a daylight that pipe all the way

06:30down through there, it might it may take

06:3310 years to get it done. I don't know.

06:37But I would like something to happen. I

06:40mean, I know y'all's hands are tied. I

06:42know that. I know there's no good

06:45answer.

06:47But once if we can get the wheels

06:49turning a little bit along,

06:53you know

06:56and and

06:59when I come up there's millionaires all

07:01around me.

07:03went to Memorial Methodist Church set

07:05sat right beside of them as a boy

07:08and a lot of things that they people had

07:11you know business was good furniture

07:13factories were splurging and there was

07:16money but I don't know where the money

07:18is now

07:20but if we could if we could we got to do

07:22something

07:24this man went down there and picked the

07:26bones and the skulls out of that 36 inch

07:28pipe so the water could go through

07:31there.

07:33He told me himself and I won't mention

07:36his name, but it ain't right for this to

07:40occur over and over and over.

07:43>> Mike, what are our options here?

07:45>> What can we do?

07:49>> So, the the creek itself is not a

07:53designated flood plane.

07:56The creek itself is not a designated

07:58flood plane. Does not fall within the

08:00100year flood plane.

08:02So the so the flooding is yes flooding

08:07occurs but it's not under jurisdictional

08:11rules as far as daylighting this the map

08:16that I that I'm showing on the on the on

08:19your monitor.

08:21There's two easements that run across

08:23this property. One of them is a sanitary

08:25sewer ement and then the one that's to

08:27the left is the storm water

08:31and that's where the pipe is generally

08:33under. If you were

08:37while daylighting a creek is the

08:40preferred way of handling

08:43streams nowadays.

08:45you would be taking private land and

08:49having to pay for that private land

08:52to open that up. You're talking about

08:54potentially impacting the building.

08:57Definitely their parking lot and then

09:00you still got two residential lots to

09:02the north that you would also have to

09:05address because just daylighting it to

09:07the edge of the property doesn't you

09:09know still causes a flood potential

09:12issue. So

09:15you you have authorities, but you

09:18basically be creating a taking. So you'd

09:20have to purchase that that property.

09:23>> Is the EPA the one that designate who

09:26can do what?

09:26>> It's not it's not EPA. It's FEMA.

09:31Doesn't EPA control all waterways?

09:33>> EPA. No,

09:35>> they thought it was EPA.

09:36>> No, the environmental protection.

09:39>> No, it's the core of engineers

09:41>> that that Naviga

09:48publishes the flood plane maps. It's not

09:52>> Yeah, it's department of water quality

09:54in North Carolina.

09:56>> So, it's North Carolina

10:01all

10:09>> right. That's the core of engineers.

10:12Yeah, core of engineers is the ones that

10:15oversee navigable water. And what what

10:18happened during the Obama years is a lot

10:22of land that is

10:24that or a lot of waterways that were

10:27small were they were I can't remember

10:31the final outcome of it. I know it was a

10:32big issue

10:34>> um where wetlands and things of that

10:36nature were getting classified as as

10:39control or at least under designation

10:42control. In this particular case, this

10:45creek does not have any u it's not

10:48within flood plane jurisdictional

10:49boundaries. So

10:51>> we don't and we don't own the property

10:52except for that little piece that's now

10:54part of the the current street property

10:57and then of course what runs across the

10:58cemetery property.

11:01all the rest of it.

11:02>> Is there anything we can do on the part

11:04that we do?

11:06>> I mean, I guess you

11:10I mean, you could daylight another 10 ft

11:14of it, but that's not going to change.

11:19>> Well, not without agreements. And in

11:22this particular case, you're tearing up.

11:25And this is a daycare, so you know, the

11:29the kids are playing on top of

11:31right now on top of that storm water if

11:34you daylight it they're going to be in

11:37the water um and you're going right

11:39through a parking lot you're getting

11:41close to building foundations exactly

11:44how you would want there

11:46so I just don't again if you want to

11:49spend a lot of money to to

11:52purchase the property

11:55>> but you know that's

11:59there's not much

12:09So where where we stand now, Mike?

12:13>> I mean, I just wanted to be heard. Well,

12:16council is

12:18it's their decision as to whether they

12:21want to pay the money that it would cost

12:23to daylight that creek, which would be

12:26buying that property because that

12:29property is being used as a daycare

12:31right now.

12:34Even if they were okay with the idea of

12:36opening that up, it's they'd have to be

12:40paid,

12:42>> you know, because you're taking their

12:43property. [snorts]

12:45And then you're also dealing with the

12:47cost of all the daylighting.

12:50So, I mean, it's up to council, but

12:53council would have to direct staff to to

12:56investigate buying that property.

13:04>> Yeah. You're going right through their

13:06playground. You're going right through

13:07their parking lot.

13:08How would they get to their building

13:12if we daylighted that?

13:14>> Put about a 5 in pipe with them bridge

13:17over it.

13:19>> Then you have flooding right at the

13:20point.

13:21>> 5 in pipe to probably take care of

13:24>> 5 in pipe.

13:25>> I think five. See it when it does it

13:28builds up. But if you got it, it never

13:31gets a chance to build up is what it

13:34does. It comes down through there.

13:38if it's get on out,

13:41>> but it's a daycare and if your concern

13:43is kids getting down in a creek and

13:47getting potentially flooded, you're

13:50you're opening up a a creek in a

13:53daycare.

13:55>> They couldn't they couldn't use it as

13:57the daycare anymore or they'd have to

13:59put up a fence.

14:00>> Yep.

14:06do whatever they got to do. I mean, you

14:08know,

14:17>> they won't

14:17>> they won't.

14:18>> I mean, we're it's our water. We're the

14:21watershed. You know, we we would have to

14:25utilize our funds from our storm water

14:30uh accounts like We have in other

14:33places, Albertson Road is a case that's

14:36using storm water funds to go in there

14:39and

14:41get easements andor property purchase.

14:46Then we pay for removing that pipe and

14:49doing all the restoration work necessary

14:51to open that up as a creek. And you're

14:54talking about two other houses

14:57at the north end of that, too, because

14:59those that creek runs under all the way

15:01to

15:02And then after Leonard, I think it's

15:04still in a pipe till it opens up into an

15:07open channel.

15:09>> That's correct, Michael. And the main

15:11difference between Road and

15:15this project, excuse me, the main

15:17difference between Auburn Road and this

15:18project is Auburn Road is on right away,

15:23public right away.

15:25>> Yeah.

15:27>> Yeah.

15:28>> Yeah. That's what I would caution you

15:30on. The opposition road is a public

15:32rightway.

15:33>> Darl, is there anything that we can do

15:34or you might notice on our side that we

15:36own that would help mitigate the

15:38flooding?

15:41>> The No, the the creek running from

15:43[clears throat] that Mr. Walker speaking

15:45about along the backside cemetery is

15:46already daylighted. Uh there has been a

15:49head wall put in there. There has been

15:51some 60inch pipe put in there.

15:53>> Oh yeah, about walking

15:55>> in a couple different areas. Uh but as

15:57far as the creek all the way from East

15:58Guilford Street to the point he's

15:59talking about is already daylighted

16:01open.

16:02>> It backs up in them houses.

16:04>> Thank you.

16:05>> Now, but it don't get in the house. It

16:07just gets up to them.

16:13>> I know this ain't going to happen

16:14overnight,

16:16but if we can start something,

16:20even if it's a piggy bank, start

16:22something. So, so I showed you on that

16:25pipe for reason.

16:30>> Reason I showed you this pipe.

16:34If a this water

16:38it gets up above this pipe all the way

16:40into this fence

16:43and if a child's down there,

16:46money can't pay for it. It would drown.

16:50And if they even find a child,

16:54I want some kind of Mike talk about

16:58stop. It will stop up. What you know, we

17:00can't put nothing that will stop up and

17:02I understand that.

17:04But something could be there some may

17:09where a child

17:11when this water gets plum up way up in

17:14here. If a child's down there, he's gone

17:17and it's over 200 feet

17:20before there's the catch bins because I

17:22went up and down the street with

17:23flashlight looking all in them.

17:25>> I want to make sure I understand. We

17:26would have that's on the private side.

17:29We would essentially have to buy that

17:32land or have something

17:36>> we can't take we can't take their land

17:39without compensation. So even if they

17:43agreed to daylight. You're basically

17:46closing

17:53the property owners that are that are

17:56houses,

17:59they could put fences up. I mean, we

18:01have a fence around the cemetery. So,

18:04they can put fences up on their property

18:06and keep children out of it. Um, you

18:10know, but it's it's like storm drain

18:14anywhere else in the city. There's

18:16there's not we don't put grates on top

18:19of storm drains because then you're just

18:22creating more chance of flooding when it

18:25gets stopped up.

18:26>> So, I mean,

18:29there's no there's no solution that I

18:32know of that doesn't cost a whole lot of

18:33money and requirements to address that

18:37property.

18:43Yeah.

18:43>> Thank you, sir.

18:46>> Well, y'all heard it now.

18:49And if it been easy, Mike would have

18:51done fixed it.

18:53[laughter]

18:55>> That's true.

18:56>> Well, I appreciate your time, but I love

18:58that cemetery and the people's buried

18:59there.

19:01And

19:03I figure if I start now, I may be old

19:06when it's solution take place. I don't

19:09know.

19:10>> But we got to start somewhere.

19:14Thank you for your time, sir.

19:16>> Ma'am,

19:16>> thank you for your time.

19:18>> Thank you.

19:19>> Thank you.

19:20>> Oh, thank you. Thank you. Thank you.

19:22[snorts]

19:24>> Presentation of results

19:27AIA grant project.

19:34>> Thank you.

19:35>> Thank you.

19:47Hello. Thank you. Good. Good. Okay. I am

19:50not technically doing the presentation

19:53of the results. That is going to be done

19:55at briefing by representative from uh

19:58Withers Rabinel, the company that

20:00performed the sewer AIA. Um, but what

20:03I'm bringing to you is the resolution

20:05and well, it's both in support of the

20:08the results of the sewer IIA. They what

20:11they did was revise the city's CIP and

20:14included it. They created five

20:16additional projects determined from from

20:18the information they gathered and and

20:20the examinations they did of this order

20:22system. and they als they are including

20:26the updated CIP in u an asset management

20:30plan that they've created. Um and I

20:34apologize I had not gotten a copy of

20:36that to you all. I'll try to get a soft

20:39copy out into the uh briefing folder

20:44because it is a large document.

20:47But that way you all have a chance to

20:49look at it before the presentation. But

20:51but the resolution essentially is that

20:55that the city accepts the results,

20:56supports the results of the the

20:58engineers findings and uh that the money

21:02the $400,000 that grant that performed

21:05this work was done uh was spent

21:08correctly.

21:10>> Yep.

21:13>> Um

21:15yes, I guess that would be good.

21:19Yeah. Go ahead and move to briefing with

21:21presentation and action.

21:23>> I'll go ahead and make a motion that

21:25presentation and action.

21:31>> Okay. Thank you.

21:36>> Next order discuss.

21:44[snorts]

21:46Uh, so I'm not sure how many people have

21:48been contacted by the North Carolina

21:50Rural Water Association. Um, I know that

21:53the mayor has. I'm not sure who else may

21:55have received emails and letters. Um and

22:00uh but what

22:02is

22:04North Carolina Rural Water Association

22:06uh has teamed up with a company called

22:10uh Serline uh or Home Serve, I'm sorry,

22:13that offers different programs that are

22:17essentially insurance programs.

22:19>> It says Ser

22:21Yeah. The the name of the company is

22:23Home Serve. The name of the product is

22:25Surf.

22:26>> Um So uh the what they offer are two

22:31different programs

22:33to to be made available. The first

22:36program is an insurance program for the

22:39individual homeowner

22:42and they can establish

22:45a agreement for that insurance

22:48and there are three different levels of

22:50it depending on what someone wants to

22:52purchase.

22:54The first one is lines that are from the

22:58meter to the structure. So, what's in

23:02your front yard most likely? Um, and

23:06they offer an insurance program that

23:08would cover that up to $12,000 if it

23:12were to break. Um, that is something

23:16that's not necessarily covered by home

23:18insurance.

23:20This would be an additional service on

23:22top of your home homeowners insurance.

23:25Um,

23:26is

23:28uh where a place where water lines break

23:31a lot obviously is that that private

23:34side the same then they have a second

23:37program that is the sewer side that when

23:40it leaves your home till it gets to the

23:42the public sewer line which is also a

23:46$12,000 coverage uh that would be

23:49available to the individual homeowner.

23:52And then they also have a third one

23:54which is for the pipes inside the

23:56building uh inside the the home, which

24:00is a max of $3,000.

24:04We would not have anything really to do

24:06with that program other than the fact

24:09we'd be lending our name and lending

24:12them our customer base, although they

24:15can also get the customer base through

24:16other means. That would allow for an

24:20individual to choose to buy the

24:22insurance. This is an optional insurance

24:25uh but it would come to the customer

24:27[cough]

24:29with our endorsement essentially that

24:31that the city of Thomasville has gone

24:34into partnership with this organization.

24:36>> How's the staff feel about that?

24:38>> Um

24:40the the

24:44I am not generally in favor of of things

24:48where we have to do This is a case where

24:53we don't really have to do it. Meaning

24:55that we don't have our fingers are not

24:57on it other than just lending our name

24:59to it. Um the uh

25:03if they get the database of names from

25:05another source, what advantages is it

25:08for the city?

25:08>> It it's it's they want they want our

25:11endorsement. They want us they want to

25:13be able to use

25:14>> what do we get?

25:15>> What do Okay, so what do we get? I'm

25:17glad you asked that. what we potentially

25:19get if we there's two different

25:23contracts that we could sign with them.

25:26One of them is that we participate in

25:29revenue sharing.

25:31So the individual buys this insurance

25:36and we would get a small

25:39portion of that brought sent back to us

25:41as revenue. So if there were

25:46I think it's around 50 cents per unit.

25:49So per sale of this, we would receive

25:53that as revenue.

25:55So that's what we would get back. What

25:57jurisdictions that have this program

26:00have been doing is that revenue is is

26:04not earmarked. So you could either

26:06earmark it for certain things. Um some

26:09places set up water sewer uh charity

26:13accounts basically where um you know

26:17money to CCM or Fair Family Partnership

26:19or whatever to pay utility bills for

26:22individuals um is what a lot of

26:24organizations do. Uh or it can just be

26:27general revenue money or it could go to,

26:30you know, water sewer projects.

26:32>> Account we're not talking about money.

26:34>> Well, yeah. I mean, it all depends on

26:37how many would sign up for it. Um the

26:41So, that's where Now, if we chose not to

26:43do that and participate in that, then

26:46they would the price of the insurance to

26:48the to the end user. So the customer

26:51would get a discount rate from what

26:54they're showing.

26:55>> Do they differentiate between if they

26:58put our name on it?

27:01Well, if they go bankrupt, whatever city

27:04is going to cover this,

27:06they may the customer may consider that,

27:09but that's not

27:10>> that's my fear. They're going to think

27:11that we're back.

27:14>> Yeah, I I agree. I It's not it's not a

27:18you know there are

27:21the one of the concerns that staff has

27:23also is that people will think it's a

27:25scam

27:26>> you know I mean because this company can

27:29send you this stuff now you know

27:34>> yeah so so it's not it's not uncommon

27:38for this they just seem to have a a lock

27:42on home insurance these types of the gas

27:45company does basically

27:46>> right they do they do a similar thing

27:48I've gotten those in the mail um the uh

27:52so that that's the first program it's

27:54the individual customer benefiting to

27:58buy that insurance we're not involved if

28:00it breaks they call serve line they send

28:03a plumber out they fix it we don't have

28:05anything

28:06the other program is what they call

28:08their high water bill program um this is

28:11where we get in bed a little

28:14more. And what what happens is

28:19essentially we and again there's two

28:22options here. We can either make it so

28:24the customer purchases this insurance or

28:29the city could essentially buy the

28:31insurance for all of our customers

28:35and and pay the the monthly rate for all

28:38of our residential customers and build

28:41it into our rate structure. And the way

28:43this would work is if someone has a high

28:47water bill,

28:49we would choose a rate cover amount. So

28:52be $500, $1,000, $1,200 that we would

28:57say that we will pay up to that amount.

29:00We being the insurance company will pay

29:02up to that amount. Someone gets a high

29:04water bill,

29:06uh, for whatever reason, there's a leak.

29:10Once they show proof of repair of the

29:13leak to this company,

29:17then

29:19that company would contact us. We'd let

29:22the know what the average 12 month rate

29:25is for that user for water um or sewer.

29:29And then the customer would only have to

29:32pay the average. Everything between the

29:34average up to the bill and or the max

29:38$500 or $1,000 or $1,200. The company

29:42would pay that. That money comes to us.

29:46So, it's really an insurance company

29:48because we we write off those those

29:51sewer charges. When people repair

29:53something and can show proof of repair,

29:56our policy is that we write off a

29:58portion of the sewer uh that we would

30:01have charged them. Um, so it actually

30:04acts as an insurance pro policy for us

30:06because we're getting that money. It

30:08doesn't get sent to the customer who

30:09they can go spend on wherever they want.

30:12They only have to pay their average

30:14rate.

30:15then we would get the rest of the funds.

30:19However, uh doing the math,

30:23just a rough estimates of things, it

30:26would cost us about $140,000

30:29to be in that program. And our write

30:32offs the last two years were $80,000 and

30:36$60,000.

30:37So, the customer does well because

30:39they've gotten their monies wiped out,

30:43but we would

30:45because um we won't be spending to do

30:48it. So,

30:51>> okay. Well, I I felt like even though

30:54this was not something that I was

30:56deeply, you really think we should do, I

30:59felt like I because I knew that they

31:02were sending out and contacting

31:03everyone, I wanted to give you a chance

31:05to see it, hear it, and and give your

31:08feedback. If you were interested in it,

31:10then we would dive deeper into it.

31:13get all the peculiars worked out. But if

31:15you're not interested in either one of

31:17these programs, then it's easy for me to

31:19tell them that you don't have to do

31:20anything.

31:21>> Not interested in this one. But I really

31:23do appreciate this approach that you

31:24took with letting us know about as we in

31:27this budget season that we're in. It's

31:29going to take us to be a little more

31:30creative about how we're making up that

31:32shortfall. So I like this one, but I

31:34love you keep us in the loop.

31:37Well, I they've been pestering me, so

31:40it's I'll be able to tell them

31:45I've done my job.

31:46>> All right, moving on. Is there any

31:48additionates?

31:49>> No,

31:52second.

32:00>> We're getting there.

32:17They're both yours, right? Are you the

32:20deputy or

32:22>> vice chair?

32:25>> Which one do you want to do?

32:37>> One second.

33:03Need a minute or two to get switched

33:05over.